Director, Product Management

About the Role

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as our next Director of Product Management on Twilio’s Phone Numbers team.</p> <p><strong>About the job</strong></p> <p>This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s phone numbers products.</p> <p>Twilio is looking for a Director of Product to lead the Phone Numbers product team. Phone Numbers is the gateway to all of our Communications business, where different sender types around the world are needed to unlock messaging and voice communications. You will understand the needs of our customers and build products that solve that need at global scale. Leading a team of product managers and working with engi

Key Responsibilities

• 1

  Define the product vision, strategy, and roadmap aligned to company goals.

• 2

  Gather and prioritize requirements from customers, data, and stakeholders.

• 3

  Write detailed PRDs and user stories; partner with engineering and design.

• 4

  Drive go-to-market planning and coordinate cross-functional launches.

• 5

  Track product KPIs, design experiments, and iterate based on insights.

• 6

  Advocate for the customer while balancing business and technical constraints.

Requirements

• Bachelor's/MBA in Business, Engineering, or related field.
• 4+ years of product management experience at a tech company.
• Strong analytical skills — comfortable with SQL, dashboards, and A/B testing.
• Excellent written and verbal communication and stakeholder management.
• Experience with Jira, Confluence, Figma, and product analytics tools.

Skills Required

How The Selection Process Works

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