Customer Success Associate

About the Role

Fitnescity is building the largest platform of wellness tests, partnering with leading labs, hospitals, and clinics nationwide to offer consumer-facing fitness and nutrition tests. We are seeking a Customer Success Associate to drive our national expansion, serving as a liaison between customers and external partners to coordinate scheduling and ensure a seamless customer experience.

Key Responsibilities

• 1

  Own calendar management and appointment coordination across multiple time zones for customers and external lab partners.

• 2

  Send proactive reminders and follow-ups to customers and partners to secure, confirm, or reschedule appointments.

• 3

  Answer customer queries via email, phone, and other communication platforms using templated and custom responses.

• 4

  Coordinate closely with the broader team to complete ad hoc tasks and support operational initiatives.

• 5

  Maintain accurate records of customer interactions and flag issues or feedback to improve processes.

Requirements

• Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously.
• Prior experience in customer success, customer support, or a client-facing role.
• Highly organized with strong attention to detail and exceptional written communication skills.
• Experience with scheduling tools like Calendly; familiarity with Zendesk or similar CRM tools is a plus.
• Customer empathy, patience, and a positive attitude — comfortable with both email and phone-based client interaction.

Skills Required

How The Selection Process Works

Make Your Resume ATS-Friendly

Important Application Guidelines