Manager, Software Engineering (L4)

About the Role

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Engineering Manager on Twilio’s Flex product team.</p> <p><strong>About the job</strong></p> <p>This position is needed to manage the <strong>Flex Billing &amp; Backend team</strong> of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex.</p> <p>Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Own and deliver delightful experiences for Twil

Key Responsibilities

• 1

  Design and build scalable, reliable backend services and APIs used by millions.

• 2

  Write clean, efficient, well-tested code with emphasis on maintainability.

• 3

  Collaborate with product managers and designers to shape feature requirements.

• 4

  Lead system design discussions and contribute to architectural decisions.

• 5

  Identify, debug, and resolve complex production issues.

• 6

  Mentor junior engineers and uphold high code quality through reviews.

Requirements

• Bachelor's/Master's in CS, Engineering, or related field.
• 3+ years of software engineering experience.
• Proficiency in at least one backend language (Python, Java, Go, Node.js).
• Strong understanding of distributed systems, databases, and API design.
• Experience with cloud platforms and containerization (Docker, Kubernetes).

Skills Required

How The Selection Process Works

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