Customer Support Expert – New Grad

About the Role

GlossGenius is the AI-powered platform behind 100,000+ beauty and wellness service businesses, processing billions in annual payment volume. We are looking for a Customer Support Expert to support customers throughout their entire journey — resolving issues via phone, text, and email while leveraging AI tools to improve response quality and surface meaningful insights.

Key Responsibilities

• 1

  Deliver personalized, best-in-class customer support via phone, text, and email to meet high satisfaction standards.

• 2

  Work with customers to understand their goals and address challenges through effective, empathetic ticket responses.

• 3

  Master the GlossGenius product suite and serve as a knowledgeable advocate for the brand.

• 4

  Collaborate with the team to identify opportunities to improve macros, help center articles, and support resources.

• 5

  Leverage AI tools to streamline ticket resolution, improve response quality, and surface patterns in customer issues.

Requirements

• 1+ year of work experience in a customer-facing role; SaaS experience preferred.
• Proven record of driving customer satisfaction and meeting or exceeding performance targets.
• Excellent written and verbal communication skills with the ability to adapt to various communication styles.
• Comfortable using AI-powered tools to work more efficiently — drafting responses, surfacing help content, identifying issue patterns.
• A self-starter who thrives in a fast-paced, high-growth startup environment and is a strong team player.

Skills Required

How The Selection Process Works

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