Digital Sales Representative 3 - Twilio.org

About the Role

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as our next Digital Sales Representative</p> <p><strong>About the job</strong></p> <p>This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers ac

Key Responsibilities

• 1

  Lead end-to-end design process from discovery and research to high-fidelity delivery.

• 2

  Conduct user research, usability testing, and synthesize insights into design decisions.

• 3

  Build and maintain cohesive design systems and component libraries.

• 4

  Collaborate closely with PMs and engineers to ship experiences users love.

• 5

  Ensure designs meet accessibility standards (WCAG AA).

• 6

  Present work clearly and iterate rapidly based on stakeholder feedback.

Requirements

• 4+ years of professional UX/UI design experience.
• Strong portfolio demonstrating complex, end-to-end product design.
• Expert proficiency in Figma (or equivalent design tools).
• Experience with user research methodologies and usability testing.
• Understanding of front-end development constraints (HTML/CSS awareness).

Skills Required

How The Selection Process Works

Make Your Resume ATS-Friendly

Important Application Guidelines