Phone Numbers Operations Specialist 1

About the Role

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Phone Numbers Operations Specialist 1.</p> <p><strong>About the job</strong></p> <p>Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Serve as a dedicate

Key Responsibilities

• 1

  Design and manage CI/CD pipelines enabling continuous, reliable software delivery.

• 2

  Provision and maintain cloud infrastructure using Infrastructure-as-Code (Terraform).

• 3

  Define and maintain SLOs/SLAs; respond to and lead incident response.

• 4

  Automate operational toil and drive engineering efficiency across teams.

• 5

  Manage container orchestration platforms (Kubernetes/ECS) at scale.

• 6

  Champion security, compliance, and cost optimization across infrastructure.

Requirements

• 3+ years in DevOps, SRE, or platform engineering.
• Strong Linux/Unix systems administration background.
• Expert knowledge of Kubernetes and Docker.
• Proficiency with at least one major cloud provider (AWS, GCP, or Azure).
• Scripting proficiency in Python and/or Bash.
• Experience with observability tooling (Prometheus, Grafana, Datadog).

Skills Required

How The Selection Process Works

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